Refund & Cancellation Policy

1. Overview

This policy explains your rights regarding cancellation and refunds for TrapStats subscriptions. We aim to be fair and transparent in all billing matters.

2. 14-Day Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your subscription within 14 days of your initial purchase without giving a reason. This statutory right applies to all UK consumers.

If you cancel within the cooling-off period, we will refund the full amount to your original payment method within 14 days. If you have used the service during the cooling-off period, we may deduct a proportionate amount for the service already provided.

3. How to Cancel

You can cancel your subscription at any time using either of the following methods:

• Self-service: Go to Account → Billing and click “Manage Subscription” to access the Stripe Customer Portal, where you can cancel immediately.
• Email: Send a cancellation request to billing@trapstats.co.uk with your account email address. We will process cancellations within 2 business days.

Upon cancellation, you retain access to your current plan until the end of your billing period. No further charges will be made.

4. Refund Processing

Approved refunds are processed via Stripe to your original payment method. Processing times:

• Credit/debit cards: 5–10 business days
• Bank transfers: 5–10 business days

Your bank may take additional time to reflect the refund on your statement. We will email you confirmation when the refund is initiated.

5. Day Passes

Day passes provide immediate, time-limited access to premium features. Day passes are non-refundable once activated, as the digital content is delivered immediately upon purchase. By purchasing a day pass, you acknowledge and consent to the immediate supply of digital content and waive the 14-day cooling-off right in accordance with Regulation 37 of the Consumer Contracts Regulations 2013.

6. Monthly Subscriptions

Monthly subscriptions are eligible for a full refund within the 14-day cooling-off period from initial purchase. After the cooling-off period, monthly subscriptions are non-refundable but you can cancel to prevent future charges. Your access continues until the end of the current billing cycle.

7. Annual Subscriptions

Annual subscriptions benefit from both the statutory 14-day cooling-off period (Consumer Contracts Regulations 2013) and our 7-day money-back guarantee. If you are not satisfied within the first 7 days, contact us for a full refund — no questions asked.

After this period, annual subscriptions may be refunded on a pro-rata basis at our discretion for exceptional circumstances (e.g., extended service outages). Contact billing@trapstats.co.uk to discuss.

8. Exceptions

Refunds will not be granted for:

• Accounts terminated for breach of our Acceptable Use Policy
• Dissatisfaction with prediction outcomes (predictions are analytical tools, not guarantees)
• Failure to cancel before a renewal date

9. Contact

For billing queries or refund requests, email billing@trapstats.co.uk. See also our Complaints Procedure if you are unhappy with how a refund request has been handled.